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REFUND POLICY

Cancellation Clause

“I agree to pay the total charges for moving services to be provided by EEI Cargo Movers LLC. I understand that my deposit represents only a fraction of my overall estimated service charges. For scheduling purposes my deposit is not refundable, unless I notify the Company to cancel the move or change the date at least 5 business days prior to the move date.

If I cancel my move less than 5 days prior to the scheduled move date or the truck has arrived then I am not entitled to a refund of my deposit.”

Standard Order Cancellation

A 100.00AED fee applies to all cancelled orders as long as they do not meet the criteria of our Same Day or No Show cancellation policies. The 100.00AED fee will be subtracted from your original deposit amount and the remaining balance will be refunded to you by check within 7-10 business days.

Same Day Cancellation

If you placed an order and require service for the same day we will do our best to accommodate your request. We require a deposit at the time of booking, if we are unable to schedule a crew your deposit will be refunded. However, if a crew is confirmed and then a cancellation is made no refund will be provided.

No Show Fee

If a cancellation request is received after our crew departs for your location you will be charged a NO SHOW fee of 300.00AED in addition to the 100.00AED cancellation fee. 

Products and Moving kits Policy

Any products purchased are not refundable including packing materials and moving kits.

Refund Mode

Refunds will be done only through the Original Mode of Payment.

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